Privacy Policy

The controller responsible for personal data processed through this website is:

When you use the contact form, we may collect your name, email address, message and any information that you voluntarily include in your enquiry.

We may also receive basic technical information required to operate and secure the website, such as request logs and IP-related security data.

We use the information submitted through the website to:

• reply to product, shipping and availability enquiries;
• process and manage orders;
• communicate with restaurants, retailers and partners;
• maintain the security and correct operation of the website.

We process contact enquiries because it is necessary to respond to your request and, where relevant, to take steps before entering into a contract.

Certain technical processing may also be necessary for our legitimate interest in maintaining a secure and reliable website.

We use carefully selected service providers to operate the website and process enquiries. These may include:

• Vercel, for website hosting and deployment;
• Resend, for transactional email delivery;
• Stripe, for secure payment processing;
• EasyPost and selected carriers, for rates, labels and delivery;
• Neon, for secure order and fulfilment record storage;
• Cloudflare, for domain and DNS-related services.

These providers may process limited personal data only as required to provide their services.

Some technology providers may process data outside the European Economic Area. Where applicable, transfers must be supported by a legally recognised safeguard, such as an adequacy decision or standard contractual clauses.

Contact enquiries are retained only for as long as necessary to answer the request, manage an order, comply with legal obligations, or resolve potential disputes.

Before launch, Ballotti should define a specific internal retention period for general enquiries.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion, restriction, objection or portability.

You may exercise these rights by contacting hello@ballottistore.com.

You may lodge a complaint with the competent data protection supervisory authority in the country where the business is established or where you reside.

The competent Spanish authority is the Agencia Española de Protección de Datos (AEPD), Edificio Cuzco IV, Paseo de la Castellana 141, planta 9, 28046 Madrid, Spain. Information is available at aepd.es.

This policy may be updated when our services, providers or legal obligations change. The most recent version will always be published on this page.