Shipping and Returns

Checkout requests current UPS services for your address. The selected service and delivery charge are shown before Stripe payment begins. We currently ship only to the countries available in checkout.

Tracking information is sent by email after payment and label creation. Delivery dates are estimates provided by UPS and may change in transit.

Check the address carefully before payment. Contact us immediately if a correction is needed. Once UPS has accepted the parcel, an address change may be unavailable or may involve an additional carrier charge.

If you are an eligible consumer, you may notify us that you are withdrawing from the purchase within 14 days after receiving the goods, without giving a reason. Email an unambiguous statement to hello@ballottistore.com before the period ends and include your order reference.

Return the goods within 14 days after notifying us. Unless the product is faulty or we sent the wrong item, you are responsible for the direct return cost. Return instructions will identify the appropriate return address.

Handle the product only as necessary to establish its nature and condition. If you intend to return olive oil, keep the container sealed, unused and in its original protective packaging. Diminished value caused by unnecessary handling may be deducted where permitted by law.

Statutory exceptions may apply to goods that deteriorate rapidly or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. We will explain any exception relied upon in response to a request.

Eligible refunds are made to the original payment method. They include the original standard delivery cost, but not the extra amount paid for a more expensive delivery option. We may wait until the goods are returned or you provide evidence of return. Refunds are issued within the periods required by applicable consumer law.

Contact us promptly with your order reference and photographs of the parcel and product. Keep all packaging while the issue is reviewed. Return and replacement costs for verified faulty, damaged or incorrectly supplied goods are borne by Ballotti. Your statutory rights remain unaffected.